Frequently Asked Questions

Visit the Shopify App Store, search for "Banners All Over", and click Install. You'll be prompted to authorize the app. Once installed, you'll be redirected to the dashboard where you can start creating your first banner.

You need an active Shopify store with a compatible theme (Online Store 2.0 or newer recommended). The app works with all Shopify plans and requires no coding knowledge to use.

After installing the app, click "Create Banner" from your dashboard. Add slides with images or videos, customize the settings, preview your banner, and click "Publish" when ready. The banner will appear on your store immediately.

Yes! Banners All Over offers a free trial period. During the trial, you can create banners and explore all features. You'll need to select a paid plan when the trial ends to keep your banners active.

The main dashboard displays all your banners with quick actions. You can create new banners, edit existing ones, view metrics, and manage settings. The app includes features like schedulers, rules, and advanced customization options.

Click "Create Banner" from the dashboard. Give your banner a name, add slides (images, videos, or products), configure settings like autoplay speed and dimensions, set up placement and rules, then preview and publish when ready.

From the dashboard, click the edit icon on any banner card. Make your changes to slides, settings, or placement. Changes are auto-saved and you can publish updates whenever you're ready. Unpublish first if you want to make changes without affecting the live banner.

Click the duplicate icon on any banner card in the dashboard. This creates an exact copy with all slides, settings, and rules. The duplicate will have "Copy" appended to the name and will be unpublished by default, allowing you to make changes before going live.

Click the delete icon on the banner card and confirm the deletion. Warning: Deleted banners are permanently removed and cannot be recovered. We recommend duplicating important banners before making major changes.

The number of Slider banners depends on your plan: Basic 2, Standard 10, Pro 20, Business unlimited. Slides per banner follow the same ladder: 2, 4, 10, unlimited. You can draft as many unpublished banners as you want on any plan.

Use the filter and search options at the top of the dashboard. You can filter by status (Active, Inactive, Scheduled, Draft), search by name, or sort by creation date or last modified. Color-coded status labels help you quickly identify each banner's state.

Yes! You can target the same banner to appear on multiple page types (homepage, collections, products, cart). Just configure the placement settings accordingly.

Use optimized images (WebP format recommended). Keep slide count reasonable (3-5 slides is ideal). Test on multiple devices. Use clear, compelling calls-to-action. Monitor analytics to see what works.

Banners All Over supports four slide types: Image Only (simple images), Image + Text (images with overlay text), Video (MP4/WebM videos), and Product (Shopify product showcases). You can mix different slide types within the same banner.

Click "Add Slide" in the editor, select "Image Only" or "Image + Text" type, then upload your image. Supported formats are JPG, PNG, WebP, and GIF. For best results, use optimized images under 2MB with dimensions matching your banner size.

Yes! Select the "Video" slide type when adding a slide. Upload MP4 or WebM format videos up to 10MB. Videos autoplay by default (muted) and loop continuously. You can also add clickable links to video slides.

Choose the "Product" slide type and search for products from your Shopify store. The slide will automatically display the product image, title, price, and an "Add to Cart" button. You can customize the button text and styling to match your brand.

Image Only displays just the image with optional click-through links. Image + Text adds customizable text overlays on top of the image, allowing you to add headlines, descriptions, and call-to-action buttons directly on the slide with full control over positioning and styling.

Yes! You can upload your own fonts (WOFF and WOFF2 formats) in the Theme settings. Once uploaded, your custom fonts will be available in the font family selector for all banner text settings. This lets you match your store's branding perfectly. Important: Only upload fonts that you have the proper license or rights to use. Using fonts without the appropriate license may violate copyright laws.

Click the "Preview" button in the editor to see how your banner looks. You can preview in desktop, tablet, and mobile views. The visual preview in the dashboard also shows a live representation of your banner with all slides and animations.

Yes! The preview feature includes responsive views for desktop (1200px), tablet (768px), and mobile (375px). You can also use the AI Responsive Generation feature to automatically optimize your banner for different screen sizes.

You can place banners in four main locations: Homepage (above or below content), Collection pages, Product pages, and Cart page. Use the Visual Targeting tool to select specific sections of your theme where the banner should appear.

Yes! Use Banner Rules to display banners based on product tags, vendors, collections, or product types. You can also use the Scheduler to show banners only during specific date ranges. Combine both for precise targeting.

Click the "Publish" button to activate a banner and make it live on your store. To deactivate, click "Unpublish" from the banner card menu. Unpublished banners remain in your dashboard but won't appear on your store. You can republish them anytime.

Check the following:

1. The banner has a target location set
2. All slides have content
3. The banner is published
4. The scheduler is set to Permanent or within the current date range
5. The slide is not hidden
6. For product slides, the product is in stock or the 'show out of stock' setting is enabled
7. The rules applied match the current page conditions

In Banner Settings, switch the Scheduler from "Permanent" to "Date Range". Select your start and end dates. The banner will automatically activate on the start date and deactivate on the end date. Perfect for seasonal campaigns or time-limited promotions.

Banner Rules let you control when and where banners appear based on conditions like product tags, vendors, collections, or product types. Set rules to "Show only if" or "Hide if" conditions are met. This allows precise targeting without creating multiple banners.

Yes! Use Banner Rules combined with product collections or tags. For example, show VIP banners only on products tagged "premium" or display new customer offers on specific collections. You can create sophisticated targeting strategies using rule combinations.

Click on any banner card in the dashboard to view detailed metrics including views, clicks, click-through rate (CTR), and conversion data. Metrics are updated in real-time and can be filtered by date range to track campaign performance over time.

Use the Margins setting in Banner Settings to add spacing around your banner. You can set values for Top, Right, Bottom, and Left independently. Each field supports pixels (px) or percentage (%) as the unit, and you can mix units across sides. Use the link toggle to apply the same value to all four sides at once, or unlink them to set each side individually. The badge shows the uniform value when linked, or "Mixed" when sides differ.

Go to Account Management, click "Change Plan", and select your new plan. Upgrades take effect immediately with prorated billing. Downgrades apply at the end of your current billing cycle. You can change plans anytime without penalties.

If you exceed the new plan's banner limit, your excess banners will be automatically unpublished (oldest first). They remain in your dashboard as drafts. If you upgrade again, you'll need to review and manually republish these banners - they won't auto-activate.

Go to Account Management and select your preferred language from the dropdown menu. The app interface supports English, Spanish, French, Portuguese, German, and Italian. Changes apply immediately and affect all app screens and notifications.

Use the Support & Feedback section within the app for the fastest response. You can also email our support team or use the contact form on our website. Pro plan customers get under-24-hour responses; Business plan customers get a dedicated support channel.

You'll receive notifications for important events like: plan changes, billing updates, scheduled banner activations/deactivations, and critical app updates. You can customize email preferences in Account Management to control which notifications you receive.