Subscriptions and Refunds Policy

1. Introduction

This Subscriptions and Refunds Policy explains how subscriptions to Banners All Over, operated by WHITE PIXEL SOLUTIONS LLC ("BOA," "we," "us," or "our"), work, how you can cancel your subscription, and under what circumstances refunds are provided.

All subscriptions to Banners All Over are processed through Shopify's billing system. By subscribing to a paid plan, you agree to the terms outlined in this policy as well as Shopify's billing terms.

Please read this policy carefully before subscribing to any of our paid plans.

2. Subscription Plans and Billing

2.1 Available Plans

Banners All Over offers four subscription tiers: Basic (Free), Standard, Pro, and Business. Each tier includes different features, banner limits, and pricing options.

For current pricing details, including monthly and annual billing options, please visit our Pricing page.

2.2 Billing Cycles

• Monthly Subscriptions: Billed on the same day each month from when you subscribed
• Annual Subscriptions: Billed once per year on the anniversary of your subscription date
• Free Plan: No billing; available indefinitely with limited features

2.2.1 Understanding Prepaid Billing

All Shopify app subscriptions use prepaid billing. This means:

• Monthly: On your billing date (e.g., the 15th), you pay for the upcoming month (15th to next 14th)
• Annual: On your subscription anniversary, you pay for the entire upcoming year
• You pay first, then use the service - not pay-as-you-go
• Canceling stops future charges but doesn't refund time already paid for

2.3 Payment Processing

All payments are processed by Shopify through their app billing system. We do not directly handle or store your payment information.

For questions about payment processing, please refer to Shopify's Payment Terms.

2.4 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date by downgrading to the Free Plan or uninstalling the app (see Cancellation Policy section). You will be charged the then-current price for your subscription plan.

Renewal Notifications: We may send you a reminder before your subscription renews, but you are responsible for tracking your renewal date and taking action (downgrading or uninstalling) if you no longer wish to continue with a paid plan.

3. Cancellation Policy

3.1 Canceling Your Paid Plan (Downgrade to Free)

If you want to stop being charged but continue using Banners All Over with basic features, downgrading to the Free Basic Plan is the recommended option. This allows you to:

• Stop all charges: The Free Plan is free forever—no billing required
• Keep using the app: Continue with limited banners and slides and features
  See our Pricing section for exact limits
• Preserve your data: All your banners and settings are retained
  Excess banners are disabled but not deleted
• Re-upgrade anytime: Easily return to a paid plan whenever you need more banners or additional features

3.1.1 How to Downgrade

To downgrade to the Free Basic Plan:

1. Open the Banners All Over app in your Shopify admin
2. Go to Your Plan
3. Select Basic Plan
4. Confirm your downgrade

When does the downgrade take effect? Your downgrade takes effect at the end of your current billing period. Until then, you continue to have full access to your current plan's features.

What about billing?

• Monthly subscribers: You've already paid for the current month. You will not be charged again when your next billing date arrives (since the Free Plan is $0).
• Annual subscribers: You've already paid for the full year. You will not be charged again when your annual renewal date arrives next year (since the Free Plan is $0).
• No prorated refunds: You keep access through your paid period, but do not receive a refund for unused time.

3.1.2 What Happens to Your Data

When you downgrade to the Free Basic Plan:

• All Data Retained: Your banner data, settings, and media files are not deleted
• Free Plan Limits: The Free Plan allows fewer banners, fewer slides and less features than paid plans
  See our Pricing section for detailed information on the limits and features available in each plan
• Excess Banners Disabled: Banners or slides exceeding the Free Plan limits will be disabled but not deleted, and non-included features will also be disabled
• Easy Recovery: Your excess banners will remain in your account and will be automatically enabled if you upgrade back to the previously paid plan
• Visible in Dashboard: Disabled banners will appear in your dashboard marked as "Disabled - requires Standard Plan or higher"

For Paid Plan Subscribers: When downgrading between plans or to the Free Plan, any banners exceeding your new plan's limit will be disabled but retained. For exact banner and slide limits for each plan, please refer to our Pricing section.

3.2 Completely Removing the App (Uninstallation)

If you've decided to completely remove Banners All Over from your Shopify store, you can uninstall the app through your Shopify admin:

1. Log in to your Shopify admin panel
2. Go to Apps in the left sidebar
3. Find Banners All Over in your installed apps
4. Click the Delete or Uninstall button
5. Confirm the uninstallation

What Happens When You Uninstall

When you uninstall the Banners All Over app:

• Immediate Effect: Your subscription is canceled immediately upon uninstallation
• Billing Outcome: Same as downgrading - no charges at your next renewal date
  • Monthly: No charge when next billing date arrives
  • Annual: No charge when annual renewal arrives
  • No refund for time already paid (monthly or annual)
• Loss of Access: You will lose access to the app and all its features immediately
• Recovery Window: You can reinstall the app in the same store within 90 days and easily recover all your data automatically
• Extended Retention: Data is retained for an additional 90 days (days 91-180) for operational purposes (chargeback resolution, fraud prevention)
• Data Retention: Your data is retained for 180 days in case you reinstall (see What Happens to Your Data After Cancellation section for details)
• Permanent Deletion: After 180 days, all your banner data, settings, and media files are permanently deleted and cannot be recovered
• Immediate Deletion Option: You can request immediate deletion by waiving recovery rights (see Immediate Deletion Request Process

Need assistance? If you need help canceling or have questions about your options, please contact our support team.

3.3 Comparison: Downgrade vs. Uninstall

Not sure whether to downgrade or completely uninstall? Here's a quick comparison to help you decide:

Our Recommendation: We recommend downgrading to the Free Plan unless you're certain you'll never use the app again. This preserves your work and gives you flexibility for the future.

3.4 Data Recovery and Deletion After Uninstall

Understanding the data recovery timeline helps you make informed decisions about reinstalling the app.

3.4.1 Data Recovery Timeline

3.4.2 Other Data Options

Immediate Deletion Request

Users who want immediate deletion instead of the 180-day retention can request it by waiving recovery rights. Processing takes within 30 days per GDPR/CCPA requirements. For complete details, see Immediate Deletion Request Process below.

Data Export Request

You can request a data export anytime during the 180-day retention period in machine-readable format (JSON/CSV). This supports your Right to Data Portability under GDPR and is free of charge. For complete details, see Data Export Options below.

Re-Upgrading from Free Plan

You can upgrade from the Free Plan to any paid plan at any time:

• How to Upgrade: Open the app, go to Your Plan, and select your desired paid plan
• Billing: Your new billing period starts immediately upon upgrade
• Data Restoration: Your previously disabled banners and slides become accessible again automatically when you upgrade to the same plan you had before
• No Data Loss: Your banners, settings, and media are preserved exactly as you left them

Need Help Deciding?

If you're unsure whether to downgrade, uninstall, or which plan is right for you, please contact our support team . We're happy to discuss options for continuing to use Banners All Over or help you make the best decision for your needs.

4. Refund Policy

4.1 General Refund Policy

Understanding Prepaid Subscriptions

All Shopify app subscriptions are prepaid:

• Monthly: When charged on your billing date, you're paying for the entire upcoming month
• Annual: When charged on your subscription anniversary, you're paying for the entire upcoming year

Cancellation and Refunds

If you downgrade to Free Plan: Generally non-refundable. You receive access through the end of your prepaid period (the time you already paid for), which serves as your "money's worth." You will not be charged again at your next renewal.

If you uninstall the app: Generally non-refundable. You lose access immediately but do not receive a refund for your prepaid time. You will not be charged again at your next renewal.

No prorated refunds: Whether monthly or annual, we do not provide prorated refunds for unused time. Both downgrading and uninstalling prevent future charges but do not refund time already paid.

However, refunds may be granted at our discretion in special circumstances outlined in the Exceptions and Special Circumstances section below.

4.2 Exceptions and Special Circumstances

We may provide refunds at our sole discretion in the following circumstances:

Technical Issues:

• If the app experiences a major outage or malfunction that prevents core functionality for an extended period (e.g., 7+ consecutive days)
• If we discontinue the service before the end of your paid period, you will receive a pro-rated refund for the unused portion
• If there is a billing error where you were charged incorrectly or multiple times

Service Not as Described:

• If the app fundamentally fails to deliver the features described on our pricing page and documentation
• Refund requests based on this reason must be submitted within 7 days of subscription
• You must provide specific details about which features are not functioning as described

Incompatibility Issues:

• If our app is incompatible with your Shopify theme and we are unable to resolve the issue within 14 days
• Must be reported within 14 days of subscription
• Requires cooperation with our support team to attempt resolution

4.3 Non-Refundable Circumstances

Refunds will NOT be provided in the following situations:

• Change of mind: You simply no longer want to use the app
• Failure to use: You subscribed but never used the app or features
• Duplicate purchases: You subscribed to multiple plans by mistake (but we can help you cancel duplicates)
• Violation of Terms: Your account was terminated for violating our Terms of Service
• User error: Misunderstanding of features, failure to configure properly, or not reading documentation
• Dissatisfied with the results: The app didn't improve your sales or conversions as you expected.
• Forgot to cancel: You forgot to cancel before auto-renewal (but we can help you cancel going forward)
• Minor bugs or issues: Small bugs that don't prevent core functionality and are being addressed
• Price changes: Requesting a refund or price adjustment due to recent changes in subscription pricing
• Grandfathering or special pricing: Requesting a refund or price adjustment as compensation for other customers who receive grandfathered rates or special pricing that are exclusive to specific situations, decisions, or occasions

4.4 How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: See Questions and Support section for contact details
   • Subject line: "Refund Request"
2. Provide Required Information:
   • Your Shopify store URL
   • Email address associated with your account
   • Subscription plan and billing cycle (monthly/annual)
   • Date of purchase
   • Detailed reason for refund request
   • Any relevant screenshots or documentation
3. Allow Time for Review: We will review your request within 5 business days and respond via email
4. Refund Processing: If approved, refunds are processed through Shopify and typically appear within 5-10 business days depending on your payment method

4.5 Refund Timeframe

• Request Review: 5 business days to review and approve/deny
• Processing: 3-5 business days after approval
• Bank/Card Processing: Additional 5-10 business days depending on your financial institution
• Total Time: Up to 20 business days from request to funds in your account

5. Free Trial

We offer a 14-day free trial for new users to explore Banners All Over's features before committing to a paid subscription.

Free trial terms:

• Trial duration: 14 days from installation
• Access: Full access to all features during trial
• Billing: No charges during trial period
• Cancellation: Cancel anytime during trial without being charged
• Auto-Conversion: If not canceled, trial automatically converts to paid subscription at the end of the trial period
• Reminder: Email notification sent before trial ends
• One Per Customer: Free trials are limited to one per Shopify store

6. Price Changes

We reserve the right to modify our pricing at any time. Price changes will be handled as follows:

6.1 Notice Period

• Existing Subscribers: At least 30 days' advance notice via email before any price increase
• New Subscribers: New prices apply immediately upon subscription

6.2 When Price Changes Take Effect

• Monthly Subscriptions: New price applies at your next billing cycle after the notice period
• Annual Subscriptions: New price applies at your next annual renewal date
• Grandfathering: We may grandfather existing customers at their current price for a limited time at our discretion

6.3 Your Options

If you do not agree to a price increase, you may downgrade your subscription before the new price takes effect. Your continued use of the service after the price increase date constitutes acceptance of the new pricing.

7. What Happens to Your Data After Cancellation

7.1 Downgrade to Free Plan

If you cancel a paid plan but remain on the Free Basic plan:

• Data Retention: All your banner data and settings are retained
• Banners Exceeding Limits: Banners and slides beyond the Free plan limits will be disabled but not deleted
• Re-upgrade: If you re-subscribe to a paid plan, your previously created banners will become accessible again, depending on the previous plan and the newly renewed plan

7.2 Standard Uninstallation (180-Day Retention)

If you completely uninstall the Banners All Over app from your Shopify store:

Data Retention Timeline

We retain your data for 180 days after uninstallation. For the complete recovery and retention timeline breakdown, see Data Recovery and Deletion After Uninstall above. For the business justification of our 180-day retention period, see our Privacy Policy - Business Justification for Post-Uninstallation Retention .

7.3 Immediate Deletion Request Process

If you need your data deleted immediately and don't want the 180-day retention:

Requirements

• You must waive your recovery rights
• Understand deletion cannot be reversed
• Acknowledge 30-day processing time

How to Request

1. Email: whitepixel@whitepixelsolutions.com
2. Subject: "Immediate Data Deletion Request"
3. Include: Your Shopify store URL, account email address
4. Statement: "I waive my recovery rights and request immediate deletion"

Processing

• Identity verification required
• Deletion begins within 30 days (GDPR/CCPA compliance)
• Confirmation email sent when complete
• Backups deleted within 90 days of primary deletion

7.4 Data Export Options

Before uninstalling or requesting deletion, you can request the export of your data:

What we can export

• Banner configurations and settings
• Display rules and targeting settings
• Account settings and preferences

How to Request

• Email: whitepixel@whitepixelsolutions.com
• Subject: "Data Export Request"
• Include: Shopify store URL, account email address
• Format: Machine-readable (JSON/CSV)

Timeline

• Request processing: Within 30 days
• Available during entire 180-day retention period
• Free of charge (GDPR Right to Data Portability)

7.5 Standard Data Deletion Process

For standard uninstallation without requesting immediate deletion:

• Data automatically retained for 180 days
• 90-day easy recovery window (Days 0-90)
• Extended retention for operational purposes (Days 91-180)
• Permanent automated deletion on Day 180
• See the Data Retention section in our

i Privacy Policy for complete details

You can also request immediate deletion at any time during the 180-day period by following the process in Immediate Deletion Request Process above.

8. Questions and Support

If you have any questions about billing, cancellations, or refunds, please see the contact information in our Privacy Policy.

For billing-specific inquiries, you can email us at whitepixel@whitepixelsolutions.com or use our support form.

9. Shopify Billing System

All subscription billing is managed through Shopify's secure billing system. For questions about:

• Payment processing: Contact Shopify Support
• Payment methods: See Shopify Payment Terms
• Billing disputes: Contact both Shopify Support and our support team
• Updating payment info: Manage through your Shopify admin → Settings → Billing

11. Changes to This Policy

We may update this Subscriptions and Refunds Policy from time to time. Changes will be communicated through:

• Update to the "Last Updated" date at the top of this page
• Email notification for material changes
• In-app notification when you log in

Continued use of the service after changes take effect constitutes acceptance of the updated policy.